Frequently Asked Questions
Everything you need to know about the world of Lanvin luxury.
How can I track my Lanvin order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What is your return policy for online purchases?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, with all tags attached and in the original packaging.
Which payment methods do you accept?
Lanvin accepts a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Apple Pay and Klarna.
Does Lanvin offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Are your products authentic?
All products sold on our official website are guaranteed to be 100% authentic Lanvin creations, crafted with the highest standards of French luxury and craftsmanship.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, orders are processed quickly. Please contact our Customer Service team immediately if you need to make changes; however, once an order has reached the 'shipped' status, it can no longer be modified.